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Cancellation Policy

We require 24-hour advance notice when canceling or rescheduling an appointment. Appointments canceled or rescheduled with less than 24-hour notice will be charged 90% of the value of the scheduled service. Appointments canceled 7 days before will be subject to a 20% charge for the appointment. For appointments changed on the day of, you will be charged for the services scheduled. Credit Cards may be required to book an appointment. If you have a gift certificate on file, 100% of the service fee will be deducted from the gift card balance.

New Client Policy

You are considered a new client if you haven’t been seen within 2 years*. A $50 booking fee is required to book the appointment for services $75 and over, for services under $75, a $25 booking fee is required. The fee is non-refundable if you cancel (see cancellation policy). If you cancel/reschedule before the 24-hour policy this fee will be applied to your rescheduled appointment or returned to you. The booking fee is applied to your service. If you have a gift card and are a new client*, the booking fee will be returned if you cancel before 24 hours, or once your service has been redeemed.

Late/ No-Show

Be on time for your appointment, if late text us at 530-902-1065. If late, your service may be shortened and you will be charged the full amount of the service. 15-minutes late is considered a no-show and you will be charged 90% of the services scheduled to be paid before scheduling your next appointment. Our policies ensure we can provide the full service while respecting the staff and client’s time—your cooperation is appreciated.

We reserve the right to refuse service.